To assess if the organization has determined when monitoring and measuring should be performed, review the following:

Documentation of Timing Requirements:

Examine any documented procedures, schedules, or policies related to quality monitoring and measurement. Look for specific timing guidelines that indicate when these activities are to be performed, such as daily production checks, monthly customer satisfaction surveys, or quarterly process audits. This should include both routine monitoring and measurements for special instances, such as after process changes.

Process-Specific Frequency and Timing:

Verify that timing for monitoring and measurement is tailored to each relevant process, product, or service. For example, critical production processes may require frequent, real-time checks, while less critical processes may have longer intervals. Documentation should reflect these distinctions in timing based on process importance and risk level.

Alignment with Quality Objectives and Goals:

Check if the timing of monitoring and measurement aligns with the organization's quality objectives, such as meeting product conformity standards or improving customer satisfaction. The organization should have a rationale for the frequency of each activity based on how it supports quality performance goals and addresses potential risks.

Evidence of Established Schedules:

Look for documented schedules or a monitoring and measurement calendar. This should provide evidence that the organization has planned specific times or intervals for each type of measurement, with responsibilities assigned to relevant personnel.

By confirming that documented timing exists, aligns with quality goals, and is tailored to each process’s needs, you can determine if the organization meets the ISO 9001 requirements for establishing when monitoring and measuring should be performed.